CPD, IIRSM & Institute of Hospitality Approved
Course Description
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders’ time is spent dealing with conflict, and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
It covers the stages and build-up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build-up.
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust, and the creation of an environment where differences of opinion are celebrated and considered rather than shut down.
Target Audience
This course is aimed at supervisors and managers who want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers who want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first-line management team through the training, so they all work in the same way and have the same skill set.
Advantages
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.
CPD approval means that this course can be used by those who need to prove they are continually developing themselves.
Online training is flexible, efficient, and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.
Further Progression
Beyond this topic, we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly complement this course include Developing Teamwork and Introduction to Emotional Intelligence.
| Module Name | Pass % Required |
| 1. The Causes and Symptoms of Conflict at Work | 70 |
| 2. Resolving Conflict | 70 |
| 3. The Five Conflict Modes | 70 |
| 4. Using the Modes | 70 |
| 5. Assertiveness | 70 |
| 6. Making Positive Outcomes | 70 |
Recommended System Requirements
• Browser: Up-to-date web browser
• Video: Up-to-date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Duration:
45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).